RETURNS & WARRANTY
We stand behind every product we sell. We don't refund for change of mind, but we'll exchange the wrong size and honour every warranty claim.
Choose carefully before ordering
Sizing guides available to help
Exchange within 14 days
Unused, with tags & packaging
All warranty claims honoured
Faulty items repaired or replaced
Wrong size? We'll exchange it.
Ordered the wrong size? No problem. Send it back unused within 14 days with original packaging and tags, and we'll ship the right size to you.
- ● Contact us within 14 days of delivery
- ● Item must be unused and in original packaging
- ● Customer covers return postage; we pay replacement shipping
All warranty claims honoured.
If something arrives faulty or fails due to a manufacturing defect, we've got you covered. We'll repair, replace, or refund faulty items under Australian Consumer Law.
- ● Email photos and your order number
- ● We provide a prepaid return label
- ● Resolution within 2 business days of receipt
How it works
- 1
Email hello@hausofpawz.com with your order number, reason (exchange or warranty), and photos if claiming a fault.
- 2
Our team reviews your request and replies within 1 business day with instructions and, for warranty claims, a prepaid return label.
- 3
Ship the item back. Once received and inspected, we send your replacement, repair, or warranty refund within 2 business days.
Common questions
No. We do not offer refunds for change of mind. Please choose carefully and use our sizing guides before ordering. If you're unsure about size, contact us before placing your order.
Need help with a return?
Email us at hello@hausofpawz.com with your order number and we'll guide you through the exchange or warranty process.
Email support